Refund policy

Bipolar Zen Return & Refund Policy
At Bipolar Zen, your satisfaction and product quality are top priorities. Due to the nature of wellness and nutritional products, all sales are final except in cases where a product arrives:

Defective

Incorrectly fulfilled

Damaged during transit, with carrier fault confirmed

Reporting a Damaged or Incorrect Order
To be eligible for a replacement or refund in the event of damage, it's important to follow the correct procedures outlined below.

1. Inspect and Document Immediately
Check the Box Before Opening:
Inspect the exterior of the package upon delivery for any visible damage (dents, rips, crushing).

Photograph Everything:
Document the damage thoroughly with photos of:

The item

The outer and inner packaging

Shipping label(s)

Any visible defects

Save All Packaging Materials:
Do not dispose of the packaging until your claim is resolved, as it may be required by the carrier or Bipolar Zen.

Delivery Receipt Notes:
If a signature is required and damage is visible, note the damage clearly on the delivery receipt.

2. File a Claim with the Shipping Carrier (UPS or FedEx)
If the package was damaged in transit:

Initiate the Claim Promptly:
Contact the carrier (UPS/FedEx) to report the damage. Carriers often require claims to be filed within 5–7 business days of delivery.

Submit Required Evidence:
Include:

Clear photos of the damage

The tracking number

Packaging and product details

Purchase receipt

Cooperate with the Carrier's Investigation:
The carrier will determine whether the damage was due to their handling. They may request the item or packaging for inspection.

Liability Limitations:
Carrier liability may be capped (e.g., $100 per shipment) unless additional insurance was purchased. The reimbursement is typically paid to the shipper (Bipolar Zen), not the customer.

3. Determining Fault and Next Steps
Visible Damage at Delivery:
Strongly suggests carrier mishandling and will usually be covered if documented properly.

Concealed Damage (found after opening):
May be attributed to either carrier handling or pre-existing fulfillment issues. The carrier will investigate.

Packaging-Related Damage:
If the item was inadequately packaged, the shipper may be at fault. Bipolar Zen will assess and take responsibility if appropriate.

4. Contact Bipolar Zen After Filing a Carrier Claim
Once you’ve initiated a claim with the carrier:

Email us at Orders@BipolarZen.shop with:

Your order number

A copy of the filed claim

Supporting photos

Description of the issue

We will review your submission and work with the carrier to resolve the issue. If the carrier confirms responsibility, we will:

Ship a replacement item at no cost, or

Provide a full refund (at our discretion)

📌 Please note: If the carrier denies the claim or determines damage was not caused during shipping, we may not be able to issue a refund or replacement.

Who Pays for Return Shipping?
If Bipolar Zen is at fault (wrong item shipped or defective product), we will cover all return shipping costs.

If the carrier is found responsible for transit damage after the claim is approved, Bipolar Zen will provide a replacement or refund and may cover return shipping if needed.

If no fault is confirmed, or if damage occurred after delivery, the customer is responsible for return shipping, and a refund may not be possible.

Important Time Limits & Requirements
Claims must be filed within 5 days of delivery.

Returns sent without approval will not be accepted.

Opened or used items are not eligible for return unless proven defective.

Filing a claim with the carrier does not guarantee reimbursement—it must be validated by the carrier.

By placing an order with us, you agree to the above terms and conditions.

If you wish to return an item, please contact us at Orders@BipolarZen.shop to begin the process.